Shipping policy

Shipping Policy

Effective Date: August 27, 2026

Thank you for choosing Fayes Coffee Cafe LLC. We appreciate your support and are committed to making sure your coffee arrives safely and as fresh as possible.

Order Processing

Orders are typically processed within 2–4 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, seasonal promotions, holidays, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay, we will make every effort to communicate the update.

Shipping Times

Once your order has been processed and shipped, delivery times will depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided as a general guideline and are not guaranteed delivery dates.

Fayes Coffee Cafe LLC is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect addresses, or circumstances outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, package weight, and the shipping method available for your order.

If free shipping promotions are offered, the terms and minimum purchase requirements will be clearly stated at the time of the promotion.

Shipping Address

Please make sure your shipping information is accurate before completing your order.

Fayes Coffee Cafe LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error immediately after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Tracking Information

When your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow the carrier time to update the tracking information after your package has been shipped.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, Fayes Coffee Cafe LLC is not responsible for packages that are lost or stolen after delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products so that we can review the issue and determine the appropriate resolution.

Returned or Undeliverable Packages

Packages returned to Fayes Coffee Cafe LLC because of an incorrect address, incomplete address, refused delivery, or failure to retrieve the package may require additional shipping charges before they can be reshipped.

If a package is returned to us, please contact us so we can determine the next steps.

International Shipping

At this time, shipping availability may be limited to select destinations. Any applicable customs fees, duties, taxes, or other international charges are the responsibility of the customer unless otherwise stated at checkout.